Terms & Conditions

Terms and Conditions

By purchasing from Ghoul Gang you are agreeing to these terms below:

Since items are made to order, returns are not accepted unless returning item due to a mistake on our end.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Ghoul Gang must be notified within 3 days of delivery date. Item must also be unwashed and still have tags on it. Any items without tags will not be accepted nor replaced. 

If a return is approved, a return label will be emailed to you to the email on file. Tracking must update showing the return is on the way within 5 days of the return label being created or return/replacement will be forfeited and your item(s) will not be refunded/exchanged.


Exceptions / non-returnable items

We cannot accept returns on gift cards.


Refunds/Exchanges

Order refunds will not be given once order is placed. No exceptions. This disrupts the flow of the drop/process/website quantities. You are welcome to sell unwanted items in the GG buy sell trade group or elsewhere when you receive them.

If returning an item due to a mistake on our end, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges are not allowed on clothing items due to them being made to order. Please double check size and print before paying. Exchanges for blankets will be on a case by case basis. Customer is responsible for return shipping to me and shipping back to them for new items.

Shipping

Address issues:

Once order confirmation is sent, the only way to change your address is to email me BEFORE it ships. Customer is responsible for checking that the shipping address is correct before submitting the order. In the event that a package is returned to Ghoul Gang as undeliverable, customer must pay for shipping again to have it sent to the correct address or you will be refunded and charged a $5 re-stocking fee. The item will be considered forfeited and re-listed as available. 

If you put the wrong address and it's delivered to that specified address and you are unable to retrieve your package. please file a claim with USPS. I am unable to do anything about it from my end once it says "delivered". All items except stickers should come with insurance.

Stickers do not come with tracking as they ship First Class in an envelope like a card or letter would. **Purchase at your own risk** Ghoul Gang is not responsible for replacing misplaced or undelivered First Class mail.


Turnaround time:

Ready to ship items will ship in 2-4 business days starting the next business day after purchase. Example if you purchase on a Friday the item will be shipped on later than the next Wednesday. I always aim to ship things as soon as possible, but with my busy work/home schedule I don't always have time right away.

Made to order items will ship within the given turnaround time on the date of the drop. Please do not contact me about an update on your order if it is still within turnaround time. I never go over it and aim to get them out early.



CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.